I’ve made a career mediating the struggle between developers, operations, and client service since before that had a name.

Currently leading the Atlassian team at SS&C Technologies, on a mission to perfect application reliability, to seek out new solutions for business and sysadmin challenges, and to bold go to every comic and scifi con in Chicagoland.

Proudest moment: When asked what we should tell our customers after NYSE said they were shutting down for hurricane Sandy, I could say that “We should express our regrets, and assure them that our East locale is up and will remain available for trading on all other global markets throughout this event,” and be 100% believed.